Customer Service

WARRANTY INFORMATION AND REGISTRATION (CLICK HERE TO REGISTER PRODUCT)

This product is guaranteed to be free from manufacturing defects in material and workmanship under normal use for a period of five (5) years from the date of purchase. In the event that a defect covered by the warranty below occurs during the applicable period stated above, Predator Thermal Optics, at its discretion, will either repair or replace the product. Such action on the part of Predator Thermal Optics shall be the full extent of Predator Thermal Optics’ liability, and the customer’s sole and exclusive reparation.

This warranty does not cover a product if it has been:

(a) used in ways other than its normal and customary manner;

(b) subjected to misuse;

(c) subjected to alterations, modifications, or repairs by the customer or by any party other than Predator Thermal Optics without the prior written consent of Predator Thermal Optics;

(d) is the result of a special order or categorized as “close-out” merchandise or merchandise sold “as-is” by either Predator Thermal Optics or the Predator Thermal Optics dealer; or

(e) merchandise that has been discontinued by the manufacturer and either parts or replacement units are not available due to reasons beyond the control of Predator Thermal Optics shall not be responsible for any defects or damage that in Predator Thermal Optics’ view are a result from the mishandling, abuse, misuse, improper storage, or improper operation of the device, including use in conjunction with equipment that is electrically or mechanically incompatible with, or of inferior quality to, the product, as well as failure to maintain the environmental conditions specified by the manufacturer.

Any breach of this warranty shall be enforced unless the customer notifies Predator Thermal Optics at the address noted below within the applicable warranty period. The customer understands and agrees that except for the foregoing warranty, no other warranties written or oral, statutory, expressed, or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall apply to the product. All such implied warranties are hereby and expressly disclaimed.

OBTAINING WARRANTY SERVICE (CLICK HERE FOR THE WARRANTY REPAIR AUTHORIZATION FORM)

To obtain warranty service on your unit, the end-user (customer) must notify the Predator Thermal Optics service department via email. Send any requests to Info@PredatorThermalOptics.com to receive a Return Merchandise Authorization number (RMA). When returning any device, please take the product to your retailer, or send the product, postage paid and with a copy of your sales receipt, to the Predator Thermal Optics service center at the address listed at the bottom of this page.

All merchandise must be fully insured with the correct postage; Predator Thermal Optics will not be responsible for improper postage or merchandise that becomes lost or damaged during shipment. When sending the product back, please clearly write the RMA number on the outside of the shipping box. Please include a letter that indicates your RMA number, the customer’s name, a return address, the reason for the return, contact information (valid telephone numbers and/or an email address), and proof of purchase that will help us to establish the valid start date of the warranty.

Product merchandise returns that do not have an RMA number listed may be refused, or a significant delay in processing may occur. Estimated warranty service time is 5-10 business days and is also dependent on if the item is currently in stock. The end-user/customer is responsible for postage to Predator Thermal Optics for warranty service. Predator Thermal Optics will cover return postage/shipping after warranty repair to the end-user/customer only if the product is covered by the aforementioned warranty.

Predator Thermal Optics will return the product after warranty service by domestic UPS Ground service and/or domestic mail. Should any other requested, required, or international shipping methods be necessary, the postage/shipping fee will be the responsibility of the end-user/customer. For service, repair, or replacement, please contact Predator Thermal Optics at the address provided.