FAQ

Credit Card / PayPal / Venmo Payments

We ensure secure processing of all orders, offering multiple payment options such as credit card, PayPal, or Venmo. You have the convenience of using your PayPal account for checkout, or you can simply proceed with your credit card. Rest assured, a PayPal account is not required to complete your order.

PayPal Buy Now, Pay Later Option:

With PayPal’s buy now, pay later option, our customers can enjoy the flexibility of purchasing their desired products immediately and paying later. What does this mean for you? You can receive your products right away and make interest-free monthly installment payments until the full amount is settled. The approval process takes just a few seconds, making it quick and hassle-free.

Refund & Return Policy

Predator Thermal Optics is committed to getting you the best products on the market and ensuring a smooth ordering process. We understand that sometimes things happen and items are returned. Therefore, we would like to be as transparent as possible regarding our return policy. A 4% restocking fee will apply to all orders that are canceled or unwanted items returned. The restocking fee will not apply to damaged or defective items as received by the buyer.

Shipping

Every order undergoes meticulous packaging to guarantee the safe arrival of your items at your doorstep, ensuring they reach you in pristine condition. We exclusively utilize UPS for all shipments, offering you the choice of expedited options such as next-day air, 2nd-day air, and complimentary standard free shipping. Free shipping is available to all destinations within the continental US, with deliveries typically arriving within 5 business days. Upon the creation of a shipping label, you can expect to receive a receipt along with tracking information. If you do not receive this notification, please remember to check your spam mailbox.

Shipping charges are automatically calculated during the checkout process. Should you find that the shipping quote appears higher than expected, please don’t hesitate to give us a call. We’re here to assist you and address any concerns you may have regarding shipping costs.

Customer Private / Contact Information

We want to emphasize that the privacy and security of your personal information are of utmost importance to us. When you place an order with us, whether it’s your contact details, credit card information, or any other sensitive data, we guarantee that it will remain strictly confidential and will not be disclosed to any third-party companies under any circumstances.

We employ the latest encryption technologies and stringent security measures to ensure that your information is protected from unauthorized access or misuse. Our commitment to safeguarding your privacy extends beyond mere promises; it’s embedded in our ethos of trust and integrity.

Your peace of mind is our priority, and we are dedicated to providing you with a secure and reliable shopping experience where your privacy is respected and protected at all times.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles and product descriptions on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment or product review, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.