General Warranty & Product Information

WARRANTY INFORMATION AND REGISTRATION

This product is guaranteed to be free from manufacturing defects in material and workmanship under normal use for a period of five (5) years from the date of purchase. In the event that a defect covered by the warranty below occurs during the applicable period stated above, Predator Thermal Optics, at its discretion, will either repair or replace the product. Such action on the part of Predator Thermal Optics shall be the full extent of Predator Thermal Optics’ liability, and the customer’s sole and exclusive reparation.

This warranty does not cover a product if it has been:

(a) used in ways other than its normal and customary manner;

(b) subjected to misuse;

(c) subjected to alterations, modifications, or repairs by the customer or by any party other than Predator Thermal Optics without the prior written consent of Predator Thermal Optics;

(d) is the result of a special order or categorized as “close-out” merchandise or merchandise sold “as-is” by either Predator Thermal Optics or the Predator Thermal Optics dealer; or

(e) merchandise that has been discontinued by the manufacturer and either parts or replacement units are not available due to reasons beyond the control of Predator Thermal Optics shall not be responsible for any defects or damage that in Predator Thermal Optics’ view are a result of the mishandling, abuse, misuse, improper storage, or improper operation of the device, including use in conjunction with equipment that is electrically or mechanically incompatible with, or of inferior quality too, the product, as well as failure to maintain the environmental conditions specified by the manufacturer.

Any breach of this warranty shall be enforced unless the customer notifies Predator Thermal Optics at the address noted below within the applicable warranty period. The customer understands and agrees that except for the foregoing warranty, no other warranties written or oral, statutory, expressed, or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall apply to the product. All such implied warranties are hereby and expressly disclaimed.

All warranty repairs will require proof of purchase (Packing slip, PayPal statement, eBay point-of-purchase statement) including purchase date.

LIMITATION OF LIABILITY

Predator Thermal Optics will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages, or liabilities arising out of the use of this product. The operation and use of the product are the sole responsibility of the customer. Predator Thermal Optics’ sole undertaking is limited to providing the products and services outlined herein in accordance with the terms and conditions of this agreement. The provision of products sold and services performed by Predator Thermal Optics to the customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party or legal entity outside Predator Thermal Optics and the customer. Predator Thermal Optics’ obligations under this agreement extend solely to the customer.

Predator Thermal Optics’ liability hereunder for damages, regardless of the form or action, shall not exceed the fees or other charges paid to Predator Thermal Optics by the customer or the customer’s dealer. Predator Thermal Optics shall not, in any event, be liable for special, indirect, incidental, or consequential damages, including, but not limited to, lost income, lost revenue, or lost profit, whether such damages were foreseeable or not at the time of purchase, and whether or not such damages arise out of a breach of warranty, a breach of agreement, negligence, strict liability, or any other theory of liability.

PRODUCT REGISTRATION: (CLICK HERE TO REGISTER PRODUCT)

To validate the warranty on your product, the customer must complete and submit the Predator Thermal Optics PRODUCT REGISTRATION FORM on our website within 30 days from the date of purchase. Hard copies will not be accepted.

OBTAINING WARRANTY SERVICE: (CLICK HERE FOR THE WARRANTY REPAIR AUTHORIZATION FORM)

To obtain warranty service on your unit, the end-user (customer) must notify the Predator Thermal Optics service department via email. Send any requests to Info@PredatorThermalOptics.com to receive a Return Merchandise Authorization number (RMA). When returning any device, please take the product to your retailer, or send the product, postage paid and with a copy of your sales receipt, to the Predator Thermal Optics service center at the address listed at the bottom of this page.

All merchandise must be fully insured with the correct postage; Predator Thermal Optics will not be responsible for improper postage or merchandise that becomes lost or damaged during shipment. When sending the product back, please clearly write the RMA number on the outside of the shipping box. Please include a letter that indicates your RMA number, the customer’s name, a return address, the reason for the return, contact information (valid telephone numbers and/or an email address), and proof of purchase that will help us to establish the valid start date of the warranty.

Product merchandise returns that do not have an RMA number listed may be refused, or a significant delay in processing may occur. Estimated warranty service time is 5-10 business days and is also dependent on if the item is currently in stock. The end-user/customer is responsible for postage to Predator Thermal Optics for warranty service. Predator Thermal Optics will cover return postage/shipping after warranty repair to the end-user/customer only if the product is covered by the aforementioned warranty.

Predator Thermal Optics will return the product after warranty service by domestic UPS Ground service and/or domestic mail. Should any other requested, required, or international shipping methods be necessary, the postage/shipping fee will be the responsibility of the end user/customer. For service, repair, or replacement, please contact Predator Thermal Optics at the address provided. 

18650 RECHARGEABLE BATTERY SAFETY

The 18650 cell contains flammable chemicals, such as organic solvents. Mishandling the battery may result in fire, smoke, or explosion, causing serious damage to its functionality. 18650 batteries are the most popular type of lithium-ion batteries. Despite numerous safety precautions, they are surprisingly robust and safe to use. Each authentic cell undergoes rigorous safety testing, including a one-meter drop test, before reaching you. Nevertheless, it is essential to treat your 18650 batteries with respect.

  1. IMMERSION- Do not immerse the battery in ANY liquid such as water, ocean water, soda, or beer.
  2. HIGH TEMPERATURE- Do not use or place the battery near fire or high temperatures (over 70 degree C).
  3. WRONG CHARGER- Do not use unauthorized chargers. Max charge should be 4.2 V for most 18650s.
  4. REVERSE POLARITY- Make sure the + and – poles are oriented correctly. Do not force into the mount.
  5. DIRECT CONNECTION- Do not connect the battery with AC plug (outlet) or car plugs.
  6. SHORT -CIRCUIT- Do not connect the + and – terminals with conductive materials. Keep out of pockets.
  7. IMPACT- Avoid unnecessary impact to the battery. Keep in a hard case during transport.
  8. PENETRATION – Be careful not to penetrate the battery in any way.
  9. SOLDERING – Do not directly solder on to the battery: the insulator could melt or damage the vent.
  10. DISASSEMBLY & RECONSTRUCTION- Do not disassemble the battery. You may damage the protection circuit or
    worse.
  11. DEFORMATION- Do not use a battery with conspicuous damage or deformation.
  12. INGESTION- The batter should be kept away from infants and children.
  13. STORING- Do not put the battery in the microwave or other cooking appliances.
  14. MIXED USE- Do not use the battery with other batteries unless they will always be used together.
  15. RUST, COLOR CHANGE- Stop using battery if there is abnormal smell, heat, deformities, or discoloration.
  16. CHARGING TIME- Stop charging if the battery cannot finish charging within the specified time.
  17. LEAKAGE- Do not touch leaking batteries. Battery liquid exposed to your skin or eyes could cause significant
    damage.
  18. TRANSPORT- To prevent short-circuits or damage, tightly pack the battery in a case or box.
  19. DIRECT SUNLIGHT- Do not use or leave the battery in excessive heat such as in a car or in direct sunlight.
  20. STATIC ELECTRICITY- Do not use batteries where it generates more than 100v of static electricity.
  21. CHARGING TEMPERATURE- The charging temperature range is regulated between 10 and 45 Celsius.
  22. MANUAL- You should read both the manual for your device and the battery charger before use.
  23. FIRST TIME USE- If battery has unusual color, heat generation, or rust, contact vendor.
  24. FLAMMABLE MATERIALS- Do not charge or discharge near flammable materials.
  25. LEAKAGE ON SKIN- If leakage gets on skin or clothing, flush with water to help prevent irritation.
  26. INSULATION- If wires or metal objects come out from the battery, please dispose of the battery properly.
  27. RECYCLE- Recycle battery at local battery drop-off point or contact vendor you bought from.

 

For warranty inquiries and claims contact:

📍 Predator Thermal Optics

ATTN: Warranty Claims Dept.

2050 S. Cedar Street, Suite 273

Imlay City, MI 48444

NOTE: The location above is only a mailing address.

📧 Info@PredatorThermalOptics.com